NEEMA JOSEPH MWAKASEGE
Graduate Business Administration & Customer Operations Officer
PROFESSIONAL SUMMARY
Detail-oriented Bachelor of Commerce (BCom) graduate with 16 weeks of hands-on Field Practical Training in client service, digital records management, and mobile money reconciliation. Proven ability to resolve 40+ daily customer inquiries, prepare accurate Excel reports, and support sales operations using modern digital and AI productivity tools.
FIELD PRACTICAL TRAINING & LEADERSHIP EXPERIENCE
• Assisted 45+ walk-in and WhatsApp clients daily with account inquiries, reducing average waiting time by 25%. • Digitized 600+ client KYC files into structured Excel trackers with 99% accuracy. • Supported weekly reconciliation of M-Pesa and bank payment records alongside the branch accountant.
• Managed a student career fair budget of TZS 4,500,000 with full financial accountability and zero discrepancy. • Coordinated 12 guest speakers and 350+ student attendees for the annual Employability & Entrepreneurship Workshop.
EDUCATION
Upper Second Class Honours · Relevant Coursework: Financial Accounting, Project Management, Marketing, Business Communication & Information Systems.
KEY SKILLS & COMPETENCIES
Technical & Hard Skills: Microsoft Excel (SUMIFS, XLOOKUP, Pivot Tables), Google Workspace, CRM Data Entry, Digital Marketing, AI Prompt Engineering (ChatGPT, Claude, Gemini), Canva Professional & Soft Skills: Problem Solving, Cross-Functional Teamwork, Client Communication, Time Management, Attention to Detail Languages: Kiswahili (Native / Fasaha), English (Fluent – Professional Working Proficiency)
ACADEMIC PROJECTS & CERTIFICATIONS
• Final Year Research Project: Digital Payment Adoption and Revenue Growth Among SMEs in Kinondoni Municipality (2025) • Certificate in AI for Office Productivity & Data Reporting — SI Centralization